Shipping & Delivery

Shipping Charges

At Joyce Jewellery, we offer Free Shipping for all Australia-wide orders over $50, for orders less than $50 a $10 shipping fee is charged and a flat rate shipping fee of $20 for international orders.

Shipping Methods

All orders are delivered using regular Australia Post shipping services. All orders must be signed for on delivery, we do not allow parcels to be left unattended at the premise. If you are not present at the time of delivery, a postal card will be left at your premise and the parcel can be collected from the nearest post office at a later time. Standard shipping has an insurance cover of up to $100 value.

For most international orders, tracking number will be sent once order has been dispatched unless the purchase is a clearance or sale item and value is lower than $200. Alternately, you can request to pay additional for tracking request. Please contact us info@joycejewellery.com before you place your order. 

Shipping Destinations

We can deliver to all Australian residential and business addresses. Please specify your business name for orders to business addresses.

We also deliver internationally with exception to unverified and high risk countries. Please email us for further verification.

Shipping Timeframe

We strive to process and dispatch orders as quickly as possible, and this usually occurs within one working day of the order being placed. Please see below estimated shipping timeframes for your order to be shipped as occasionally there might be delays with Australia Post. Your orders will be delivered during normal business hours.

STATE ESTIMATED DELIVERY TIMEFRAME
NSW & ACT 1 - 2 Working Days
VIC 2 - 4 Working Days
QLD & SA 3 - 7 Working Days
WA, TAS & NT 4 - 10 Working Days

 

International orders will be dispatched as soon as possible and will be delivered within 4-10 days timeframe. If you have any questions, please email us to info@joycejewellery.com

Order Status & Tracking

After you have placed an order, you can follow the fulfilment status of your orders from the My Account section upon logging in. Once your order has been dispatched, an email notification will be sent to your email address with an Australia Post tracking number.

To track the shipping status of your order, please visit Australia Post's website. If you would like to speak to a representative, you can call Australia Post directly on 13 13 18.